I'll train your team on these "Gems" and more...

The one thing most staff members say to patients which could land you splat in front of your Board of Registration questioning your right to keep your dental license.
The common phrase I used (but never should have!) right before the first time I tried some new high tech equipment... causing the patient to JUMP out of the chair only moments later.
One word used daily by doctors and team members which could cost you THOUSANDS of dollars in courtesy remakes down the road and endless aggravation
A single word substitution during exam and case presentation instantly improves patient comprehension (and ACCEPTANCE)
The single word substitution which changes the entire tone of case presentation from cheesy to professional
The IRONY of 2 words oft spoken which unfortunately have the OPPOSITE EFFECT from that which is intended (how to fix it forever)
How to answer the question from your new patient who asks, "How is it possible I have a gum infection when I saw my last dentist every six months and he NEVER told me I had any issues at all with my gums?!"
Exactly what to say to your new patient emergency to ensure they'll WANT to come back for a comprehensive exam
What to say when your state board doesn't allow the RDH to diagnose and treatment plan
How to avoid leaving easy money on the table when working out the deposit for a payment plan
2 words that curdle my blood and fry my hair (if I had any) when discussing periodontal infection with patients
The one question NEVER to ask the caller on the phone!
Two words NEVER to say during ANY phone call
THE one question NEVER to ask when it comes to patient financing
The WORST question (and the MOST COMMON) asked by team when scheduling patients' next visit
How to confuse your patients without even trying!
When you MUST quote policy...
How DETROIT ends up mixed up with patients returning for recare and how to AVOID it altogether
The SINGLE WORD spoken by a nurse which caused my mother never to return to her new MD
My dad's linguistic pet peeve (mine too now) = squandering opportunity!
Why the words "co-payment" should never be mentioned without one additional word preceding them
How to be a HERO even if your patient experiences hot or cold sensitivity post operatively!
What to say when a patient asks for a day of the week you're routinely closed
What to say when a new patient asks for a cleaning before they'll agree to a proper exam and x-rays

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